Sprite Services Ltd is a trading name of Sprite Services Ltd, Oak House, Shackleford Road, Elstead, Surrey GU8 6LB. Company Registration Number: 6583274. We understand that your privacy is extremely important to you. As a result we have put in place a number of measures to ensure that any personal data we obtain from you visiting this website is processed and maintained in accordance with accepted principles of good information handling and also in accordance with the Data Protection Act 1998. This statement provides you with details of the type of information we may hold about you, how we obtain and use any information and how we protect your privacy.
1. Obtaining Information
1.1 You are free to browse our website www.sprite-services.com (the “Website”) without providing any personal information.
1.2 We may as a result of your interaction with our Website, process your information on our computers, hard copy records and electronic media. By "your information" we mean personal and financial information we obtain from you or from third parties, when you apply for a service or which you or they give to us at any other time.
1.3 The information collected is normally the following:
- E‐mail address
- Home address
- UK residential status
- Mobile telephone number
- Date of birth
- Unique Taxpayer Reference number (UTR)
- National insurance number
- Bank account
1.4 We may receive personal information from third parties so that we can offer our products or services to individuals who have been identified as potentially interested in such products or services. We are keen to ensure that any personal information received from third parties is accurate and we aim to check the accuracy of such information from time to time when we have contact with you.
2. Reasons/purposes for processing information
We process personal information to enable us to promote our services, to maintain our accounts and records and to support and manage our staff.
3. Type/classes of information processed
We process information relevant to the above reasons/purposes. This may include:
- personal details
- family, lifestyle and social circumstances
- financial details
- employment details
- services provided
4. Who the information is processed about
We process personal information about our:
- customers and clients
- suppliers and services providers
- advisers, consultants and other professional experts
- complainants and enquirers
5. Who the information may be shared with
We sometimes need to share the personal information we process with the individual themself and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.
Where necessary or required we share information with:
- family, associates and representatives of the person whose personal data we are processing
- employment and recruitment agencies
- current, past and prospective employers
- educators and examining bodies
- central government
- credit reference agencies
- suppliers and service providers
- debt collection and tracing agencies
- financial organisations
6. Method of Contact
Unless you have advised us to the contrary, both Sprite Services Ltd or third party referred to above may contact you by telephone, SMS, post, e‐mail or fax.
7. Retaining Information
7.1 We will keep information that is necessary to enable us to provide you with a service that you have requested for as long as it takes us to provide that service.
7.2 If you have asked that we do not use your details for marketing purposes, we may still need to keep them to ensure our systems reflect your preferences.
7.3 We will generally keep records of any transactions you enter into on this website for a minimum of six years from the end of the relationship. This is so that we can respond to any complaints or disputes that arise in that period. Otherwise we will keep the information where appropriate for legitimate business needs or as required to comply with the law.
8. Keeping You Informed
8.1 From time to time we would like to contact you by SMS, post, email, telephone or automated message, with offers relating to products or services of ours, which we think you might be interested in.
8.2 We may also wish to share some of your information (including all the contact details that we hold for you) with trusted third parties so that they can also provide you with information (using the same methods to contact you) about products and services that might be of interest to you. If you do not want to receive information of this nature please write to firstname.lastname@example.org confirming your details and that you wish to opt‐out of receiving any future product updates or information.
9. Accessing Personal Information
Subject to certain exceptions, you have the right of access to your personal records and information that Sprite Services Ltd hold about you, upon written request and payment of a charge of up to £10.
10. Security & Confidentiality
We endeavor to take all reasonable steps to protect your personal information. However, please be aware that there are inherent security risks of providing information and dealing online over the internet and we cannot therefore guarantee the security of any data disclosed online.
11. Links to Other Sites
This website may from time to time include links to other sites. We make every effort to provide links to high quality, reputable sites but we're not responsible for their privacy practices or, site content, or the services they offer. Please always check the privacy policies of any linked sites.
12. Telephone calls
If you call any of the telephone numbers quoted on this website, in our literature or in correspondence, we may record your call. These recordings are used for training and quality control purposes to ensure that we continuously monitor and improve our customer service standards.